Privacy Policy

1. Information you give us

• Account: your name, email address and profile picture from Google Sign-In, or your email address if you sign in with an email code; your role (Client or Trainer) and the date you accepted our terms.
• Profile: nickname, bio, avatar, city/area and pincode; for Trainers also coaching experience, certificates, brands, social links, transformation photos, pricing plans and the bank/KYC details you submit through Razorpay.
• Fitness data (Clients): height, weight, goals, diet preference, training preferences, progress photos (front/back/left/right), workout and diet logs, check-ins and any cycle logs you choose to record.
• Coaching content: workout, diet and cycle plans, voice notes and templates created by Trainers and assigned to Clients.
• Messages: chat messages, images, documents and voice notes exchanged between a Client and their Trainer, plus call history (who called, when and for how long).
• Feedback and reports: feedback you send us and reports you make about other users, including the reason you give.

2. Information collected automatically

• Device and app: push-notification token (Firebase Cloud Messaging), app version, operating system and basic diagnostic/crash logs.
• Usage: the screens you open and the delivery/read status of messages.
• Approximate location: only if you tap “Use my location” while filling in your profile. We read your device location once to pre-fill your city and pincode and store those coordinates so nearby Clients can find Trainers. We never track location in the background, and you can type your location instead.
• Payment events: order ID, payment ID, amount, status and payment-method category returned by Razorpay. We never see or store your card number, UPI PIN or bank password.

3. App permissions and why we ask

• Camera — take a photo to send in chat and for video calls.
• Microphone — record voice notes and make voice/video calls.
• Photos / media — attach images from your gallery through the system photo picker; we only receive the files you select.
• Notifications — new messages, plan updates, incoming calls and subscription reminders.
• Location (approximate, only while using the app) — optional, used once to pre-fill your city and pincode.
• Phone (Android: read phone numbers / manage own calls) — lets Android treat a LiftPeer call like a normal call (lock-screen call screen, audio routing). We do not read your phone number, contacts, call log or SMS.
• Bluetooth — route call audio to a headset.
• Full-screen notifications and foreground service (Android) — show incoming calls while the screen is locked and keep an ongoing call running in the background.

Each permission is requested only when you first use the related feature. You can withdraw it at any time in your device settings and the rest of the app keeps working.

4. How we use information

• Create and secure your account and let you sign in.
• Match Clients with Trainers, display profiles and plans, and deliver messages, calls, plans and progress updates.
• Process subscription payments, payouts to Trainers and refunds, and send receipts.
• Send the notifications you have opted in to (you can turn them off in device settings).
• Respond to support requests, feedback and user reports; prevent fraud, abuse and policy violations.
• Comply with Indian law, including tax and payment-regulation record keeping.

We do not sell your personal data and we do not show third-party advertising.

5. Who we share it with

• Your Trainer or Client: the profile, fitness data, plans, messages and photos you share inside a coaching relationship are visible to the other person in that relationship.
• Other users: a Trainer’s public profile (name, photo, bio, certificates, ratings, plans, city) is visible to Clients browsing the marketplace. Clients are not listed publicly.
• Google — Sign-In and Firebase Cloud Messaging (push notifications).
• LiveKit — real-time voice/video call transport. Calls are not recorded.
• Razorpay — payment processing, Trainer KYC and payouts (Razorpay’s own privacy policy applies to the data you give Razorpay).
• Resend — transactional emails such as sign-in codes.
• Amazon Web Services (Mumbai, India region) — servers, database and file storage.
• Authorities, if required by law or court order, or to protect the safety of users and our rights.
• A successor business, if Techviron is acquired or merged, under the same protections.

These providers process data only on our instructions and only to provide their service to us.

6. How long we keep it

• Account and profile data: for as long as your account exists.
• Messages, plans, progress logs and photos: until you delete them or your account is deleted.
• Payment and payout records: 8 years after the transaction, as required by Indian tax and payment regulations (these records never include card details).
• Server logs and backups: up to 30 days, after which deleted data is purged from backups too.

7. Deleting your account and data

• In the app: Profile → Delete account (Android and iOS), or Settings → Delete account on the website.
• Without the app: visit https://liftpeer.techviron.com/delete-account and follow the steps, or email support@techviron.com from the address linked to your account.

Deletion is immediate and permanent. Your profile, fitness data, messages, photos, plans, subscriptions and ratings are removed, and the other participants lose access to the conversations you were part of. Active subscriptions end, and the remaining period is not refunded unless the law requires it. We keep only the payment records described above.

You can also correct your data by editing your profile, or ask us for a copy of it.

8. Security

• All traffic between the apps, the website and our servers uses HTTPS/TLS; call media is encrypted in transit by LiveKit.
• Sign-in codes are stored hashed and expire within 10 minutes. We do not use passwords, so none are stored.
• Access to production systems is limited to the people who operate the service.

No method of transmission or storage is 100% secure, so please keep your Google account and email protected.

9. Children

LiftPeer is for adults. You must be at least 18 years old to create an account. We do not knowingly collect data from children; if you believe a child has an account, email us and we will delete it.

10. Your rights

Depending on where you live (including under India’s Digital Personal Data Protection Act, 2023) you may have the right to access, correct, delete or export your data, to withdraw consent and to complain to a regulator. Use the in-app tools or contact us; we respond within 30 days.

Grievance officer: Gouthami S Kunder, support@techviron.com.

11. International users

Our servers are located in India. If you use LiftPeer from another country, your data is transferred to and processed in India.

12. Changes to this policy

We will post any changes on this page and update the date at the top. For material changes we will also notify you in the app or by email. Continued use after a change means you accept the updated policy.

13. Contact

Techviron (LiftPeer) — support@techviron.com — https://liftpeer.techviron.com